At mdss3.net, we prioritize customer service excellence with a focus on quality, availability, and a reliable team.

We're proud to lead the way in customer support, extending our assistance to hundreds of websites and their subscribers. Count on us 24/7 for all your support needs.

Refund Policy

Within the initial month of your service, we provide you with the flexibility to cancel your plan and receive a full refund credited back to the original payment method. Experience a hassle-free process with us.

Contacting Our Office

Use our Live Support chat for immediate assistance and quick resolutions. You can also reach out via email, or connect with us directly by calling +1-833-953-1278 . Choose the method that best suits your needs.

You have the freedom to cancel your subscription at any time, starting from the moment of registration. If you decide to cancel during the trial period, your account will be terminated at no additional charge. Should you opt to cancel after regular billing has commenced, your subscription will end immediately, and your account will remain active until the end of the paid period. To initiate cancellation, simply access your account settings and select "cancel account." Alternatively, you can reach out to us via phone at +1-833-953-1278 or email us at [email protected] for assistance.

Can you help me retrieve my password and username?

We can. Call us at +1-833-953-1278, email us at [email protected], or use our Live Support Chat link, and we will help you access your login information.

Am I able to cancel my subscription?

Yes, absolutely! If you want to cancel your membership please call us at +1-833-953-1278, email us at [email protected], or use our online Live Support Chat link.

Why won’t my password and username won’t log me in anymore?

Your password and username must be entered exactly as they were during registration, as they are case-sensitive. Please double-check for accidental Caps Lock activation and try again.

If you're still having trouble, clearing your browser's Temporary Internet Files and Cookies may help. You can do this by accessing your browser's history through the Tools Settings and deleting these files.

If you accessed the login page via an external link, you may encounter issues signing in. To resolve this, close the page completely and open a new browser window to try logging in again.

Can you explain to me what customer support is?

Customer support is a service provided by our company to assist our customers with their inquiries, concerns, or issues. We specialize in addressing your needs across various areas, including technical support, billing inquiries, and password or username retrieval.

I’m a trial member so why am I being charged every month?

If you signed up for a trial membership, it automatically converts to a monthly subscription after the trial period ends. To prevent this, you must cancel within the trial period. Note that banks often place a pre-authorization hold on trial membership charges, which will be credited back to your account if you cancel within the trial period. For further details, please reach out to your bank or credit card company.

I’m trying to play a video but the page is just blank. Can your team help me?

Absolutely! A blank video page or a black screen may occur due to outdated software on your computer, such as Flash or Quicktime. Updating these software can resolve the issue and allow the videos to play correctly.

If you can view the video but it's frozen or taking longer than usual to load, it may indicate issues with your internet speed. We recommend checking your internet speed with your service provider. For smooth video playback, we suggest using a DSL or cable internet connection.

Why am I being billed every month?

Our billing cycle operates on a monthly basis. Memberships are renewed automatically unless canceled by the user. You can cancel your membership either by phone at +1-833-953-1278 or via email at [email protected].